GENERAL SHIPPING INFORMATION

With Stetson.eu you pay a low shipping fee. For many countries, shipping is entirely free of charge or free of charge when the order is above a certain value. Please see the shipping table below. There is a simple 100-day return policy for customers. There is no minimum order when ordering with Stetson.eu.

Our shipping partners: DHL, DPD and UPS

Our packages are handed over to one of our reliable logistics partners DHL, DPD or UPS – depending on the recipient country – for delivery. You can find out which shipping companies deliver to which countries as well as the exact costs and delivery times in the shipping table below

Germany	free	1-2 workdays	DHL
	free	1-3 workdays	DPD
	€8.36 (free for orders over €100)	2-5 Werktage	DHL
	€9.95 (free for orders over €100)	2-3 workdays	DPD
	€9.95 (free for orders over €100)	2-3 workdays	DPD
	€9.95 (free for orders over €100)	2-4 workdays	DHL
	€9.95 (free for orders over €100)	1-3 workdays	UPS
	€9.95 (free for orders over €100)	2-5 workdays	DHL
	€9.95 (free for orders over €100)	2-5 workdays	DHL
	€9.95 (free for orders over €150)	2-5 workdays	DHL
	€9.95 (free for orders over €150)	2-5 workdays	DHL
	€9.95 (free for orders over €150)	2-5 workdays	DHL
	€9.95 (free for orders over €150)	2-5 workdays	DHL
	€9.95 (free for orders over €150)	2-5 workdays	DHL
	€9.95 (free for orders over €150)	2-5 workdays	DHL
	€9.95 (free for orders over €150)	2-5 workdays	UPS
	€9.95 (free for orders over €150)	2-5 workdays	DHL
	€9.95 € (free for orders over €150)	2-5 workdays	DHL
	€9.95 (free for orders over €150)	2-5 workdays	DHL
	19,95 €	6-18 workdays	DHL

Questions about our shipping information

If you have any questions about our shipping information, you can reach us using our contact form or by phone on our hotline number +49 251 322654 248 (Mon–Fri 08:00–17:00). 

Customs information for customers from Switzerland 

For shipments to Switzerland, German VAT is not charged in accordance with § 4 sub-clause1a UStG (German VAT-law). You will therefore receive an invoice only for the net value of the goods. 

Each shipment from abroad is subject to customs duties and VAT. In the postal service, the customer is considered the importer and is obliged to pay all incurred costs. These costs are collected by the Swiss Post on delivery of the shipment. 

We expressly point out that for imports into Switzerland, any country-specific fees and duties as well as the VAT incurred are payable by the customer. 

VAT exemption for export deliveries in non-commercial travel 

Please note that orders that we ship to a German address are always subject to VAT. In the case of export on one’s own account via a Swiss invoice recipient, this does not result in subsequent tax exemption. A tax-free delivery is only possible if we ship your order directly to Switzerland. 

The above information is supplied without liability. Please check in advance with the Swiss Federal Customs Administration (EZV) about the scope of the tax system. 

For questions or problems, please contact us via the contact form.